Support

iPhone/iPad: Open the App Store, search for "PickleballBN", tap "Get" to download.

Android: Open Google Play Store, search for "PickleballBN", tap "Install".

Yes, a free account is required to make bookings, view booking history, and manage preferences. You can browse court availability without an account.

User Type	Advance Booking
Guest Users	Up to 8 days
Member Users	Up to 10 days

Upgrade to member status for extended booking windows!

Timing	Refund
More than 24 hours before	100% as PickleballBN Credits
2-24 hours before	50% (admin approval)
Less than 2 hours / No-show	No refund

PickleballBN Credits are promotional booking vouchers issued by Racquet & Co.:

• 1 Credit = BND 1.00 equivalent for court bookings
• Valid for PickleballBN venues only (Lamunin, BSB, Tutong, Temburong)
• Refund credits usable at management-assigned venue(s)
• Expiry shown in your wallet at time of issuance
• Non-transferable
• No cash redemption - credits have no cash value

Note: Credits are promotional vouchers, not electronic money or stored value. Expiry periods vary by credit type.

UniPlay Credits are universal credits issued by UniPlay (JW Ventures):

• 1 Credit = BND 1.00 equivalent for court bookings
• Valid at ALL UniPlay partner venues, including PickleballBN
• Purchase through the UniPlay platform
• Expiry shown in your wallet at time of issuance
• Non-transferable
• No cash redemption - credits have no cash value

Note: If you have UniPlay Credits, you can use them to book any PickleballBN court. Expiry periods vary by credit type.

No. PickleballBN Credits and UniPlay Credits are separate systems:

• PickleballBN Credits cannot be converted to UniPlay Credits
• UniPlay Credits cannot be converted to PickleballBN Credits
• Each credit type maintains its own balance in your wallet
• When booking, you can choose which credit balance to use (if you have both)

PickleballBN Credits:

• Cancellation refunds (usable at management-assigned venue)
• Promotional campaigns from PickleballBN
• Welcome bonuses for new users
• Compensation for service issues

UniPlay Credits:

• Purchase through the UniPlay platform
• UniPlay promotional offers

Try these steps:

1. Check your internet connection
2. Restart the app
3. Update to the latest version
4. Restart your device
5. Contact support if issue persists

Tap "Forgot Password" on the login screen, enter your email address, and check your inbox for reset instructions. The link expires in 24 hours.

Common reasons:

• Insufficient funds
• Expired card
• Incorrect card details
• Bank security restrictions

Try a different payment method or contact your bank.

iOS: iOS 13.0 or later
Android: Android 8.0 or later

We recommend keeping your app updated for the best experience.